Certification Management Services

CMS builds successful business relationships on three core values that result in high quality work products in the least amount of time for the lowest cost. In other words, the result is a successful relationship; a win-win. These three core business values are 1) simplicity; 2) ease of interaction; and 3) the priority of the customer experience.

Every seasoned assessment professional knows that there is nothing simple, easy, or haphazard about testing. Working in this industry requires very high standards of knowledge, wisdom, insight, innovation, and creativity. None of these requirements should keep any person in any organization from achieving success. This is why CMS has chosen these core values as the basis for its business relationships.

Simplicity

Flexible—CMS honors the enduring management mantras of “Time is money. Don’t over promise. Never under-perform.” We set realistic expectations and manage to specific goals. Yet, reality comes to us all in so many unexpected ways. CMS knows that customers constantly experience change, which inevitably means flexibility in the business relationship. CMS knows that understanding change means understanding business needs; customer needs. CMS is devoted to its customers and their reality of constant change. CMS will bend and flex as much as it possibly can to accommodate or adjust to support the progress of its customers. CMS manages projects through processes and technologies that permit adjustments to schedules and even work products. We are realistic. We know the importance to setting expectations. We understand the critical need of being flexible.

Nimble—Just as a project is resource intensive, the ability to respond and react to the project requirements within defined timelines is insight intensive. This requires good planning and even better anticipation. CMS maintains quick, “light on toes”, effective, and efficient service through tools that streamline workflows and communicate activity to administrators and managers. CMS manages its services and commitments by maintaining a comprehensive view on all company activity. As with our customers, CMS does not live in a vacuum. We support planning and anticipation through nimble, responsive mind-sets.

Designated personnel—CMS understands that its customers rest easier knowing who will be working on their projects and who to contact. The consistent touch of a designated CMS manager brings assurance and reliability to our customers and the highest quality end product possible.

Ease of Interaction

Responsive—CMS places its customer as its priority. Customer needs drive CMS needs. At the personal level, CMS listens, strives for understanding, builds common ground, and supports the each person we interact with. At the organizational level, CMS maintains clear and open understanding of organizational goals, initiatives, strategies, and tactics to insure appropriate, well-measured, and effective responses to customer needs.

Availability—CMS wants all its customers to have access to the right person at the right time in the most effective way. Open, effective communication is imperative to a successful business relationship. CMS is always available to its customers before, during, and following project activities.

Open Project Management—CMS supports ease of interaction through open project management styles and workflow. During project preparation, implementation, and follow up CMS provides weekly conference calls, documentation updates, and status reports on deliverable progress. Though open communication and access to project management activity, both CMS and its customers receive the benefits of successful outcomes of the highest quality.

Priority of the Customer Experience

Client experiences create processes that fit business operations. CMS’ goal is to maintain or enhance those processes for continued client success. CMS tools are not built or designed to enable CMS processes, but rather to sustain established client processes and enhance client operations. Changes in processes and operations may occur, but only upon the basis of achieving client goals or sustaining client investment. CMS does not believe in change for change sake or in promoting client change to accommodate CMS’ needs.

CMS has broad and deep experience in exam authoring and data management activities. This experience provides great opportunity to leverage knowledge, processes, tools, systems, and services for the benefit of its customers.